Refund Policy — Palvi Agrico

Effective Date: [DD/MM/YYYY]

Last Updated: [DD/MM/YYYY]

Palvi Agrico aims to provide a reliable and convenient shopping experience. This Refund Policy explains when customers may be eligible for a refund for purchases made through the Palvi Agrico app or website.

1. Eligibility for Refund

A refund may be provided in the following situations:

1. The ordered product is unavailable after payment has been made.
2. The wrong product was delivered.
3. The product received is damaged or defective.
4. The delivered quantity is incorrect.
5. A qualifying product is approved for return according to its applicable return conditions.
6. A payment was successfully deducted but the order was not successfully placed.
7. A duplicate payment was made and verified.
8. A refund is otherwise required under applicable law.

2. Damaged or Defective Products

If you receive a damaged or defective product, you should contact Palvi Agrico customer support as soon as possible after delivery.

We may request:

1. Order number
2. Product details
3. Photographs or videos of the product
4. Packaging photographs
5. Other information necessary to verify the claim

After verification, Palvi Agrico may approve a refund or replacement, depending on the circumstances and product availability.

3. Wrong or Incorrect Product

If you receive a product different from the one ordered, please contact us promptly.

After verification, we may provide a replacement or refund for the eligible product.

4. Non-Refundable Products

Certain agricultural products may not be eligible for refunds because of their nature, including products that are:

1. Perishable
2. Opened or used
3. Damaged due to improper storage or handling after delivery
4. Sold under specific non-refundable conditions
5. Subject to restrictions under applicable laws

The refund eligibility of a particular product may be mentioned on its product page or during checkout.

5. Refund for Cancelled or Unfulfilled Orders

If Palvi Agrico accepts a cancellation or is unable to fulfill a prepaid order, the eligible amount will be refunded to the customer.

6. Failed Payments

If money has been deducted from your account but the order was not successfully created, please contact our support team with your transaction details.

After verification, the eligible amount will be refunded.

7. Refund Processing

Once a refund is approved, Palvi Agrico will initiate the refund within a reasonable processing period.

The time taken for the refund to reach your account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Palvi Agrico is not responsible for delays caused by third-party financial institutions.

8. Refund Method

Where applicable, refunds for online payments will generally be processed through the original payment method.

For other payment methods, Palvi Agrico may provide an appropriate alternative refund method after verification.

9. Refund Request

To request a refund, please contact Palvi Agrico customer support and provide:

1. Order number
2. Registered mobile number
3. Product name
4. Reason for the refund request
5. Relevant photographs/videos, if applicable
6. Payment or transaction details, if required

All refund requests are subject to verification and the applicable product conditions.

10. Fraudulent Refund Claims

Palvi Agrico reserves the right to investigate suspicious or fraudulent refund requests.

Refund requests involving false claims, repeated misuse, intentional product damage, or other fraudulent activity may be rejected, subject to applicable law.

11. Changes to This Refund Policy

Palvi Agrico may update this Refund Policy from time to time to reflect changes in our services, products, business practices, or applicable laws.

The updated policy will be published with a revised “Last Updated” date.

12. Contact Us

For refund-related questions or requests:

Palvi Agrico

Email: contact@palviconnect.com

Phone: 18008897311

Address: Manganga Agro Care Pvt. Ltd, 1st Floor, B3, Cerebrum IT Park, Marigold Complex, Kalyani Nagar, Pune, Pin- 411014