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Privacy Policy

Privacy Policy — Palvi Agrico


Palvi Agrico (“we,” “us,” “our,” or “Palvi Agrico”) operates a mobile application and related services through which users can browse, purchase, and receive agricultural products.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Palvi Agrico mobile application, website, and related services.

By using Palvi Agrico, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

A. Personal Information

When you create an account or place an order, we may collect:

  1. Full name
  2. Mobile number
  3. Email address
  4. Billing address
  5. Shipping/delivery address
  6. City, state, and PIN code
  7. Account login information
  8. Profile information
  9. Order and purchase history

B. Payment Information

When you make a payment, payment-related information may be processed through our third-party payment service providers.

We may receive information such as:

  1. Payment status
  2. Transaction ID
  3. Payment method
  4. Refund information
  5. Order/payment reference numbers


D. Location Information

Where required for providing services such as delivery, we may collect location-related information.

We may use location information to:

  1. Help identify delivery locations
  2. Improve delivery services
  3. Provide location-based services
  4. Show relevant products or service availability

We will request appropriate permissions where required by your device's operating system.

You may disable location permissions through your device settings, although certain features may not function properly.

E. Communications

If you contact us through customer support, phone, email, WhatsApp, or other communication channels, we may collect information contained in those communications.

2. How We Use Your Information

We may use your information to:

  1. Create and manage your account
  2. Process and fulfill orders
  3. Process payments
  4. Arrange product delivery
  5. Provide customer support
  6. Send order confirmations and updates
  7. Process refunds and cancellations
  8. Communicate important service information
  9. Send promotional offers where permitted
  10. Improve our products and services
  11. Personalize your shopping experience
  12. Detect and prevent fraud or unauthorized activity
  13. Maintain application security
  14. Troubleshoot technical problems
  15. Analyze application performance and usage
  16. Comply with applicable laws and legal requirements

3. Order and Delivery Information

To fulfill your orders, we may share necessary information with delivery partners, logistics providers, sellers, suppliers, or other service providers involved in fulfilling your order.

This information may include:

  1. Customer name
  2. Phone number
  3. Delivery address
  4. Order details
  5. Delivery instructions

We only intend to share information that is reasonably necessary to provide the requested service.

4. Payment Service Providers

Payments may be processed through third-party payment gateways.

These providers may independently collect and process payment information according to their own privacy policies and terms.

Palvi Agrico is not responsible for the privacy practices of third-party payment providers, and users should review their respective privacy policies before using their services.

5. Third-Party Service Providers

We may use third-party companies or service providers for:

  1. Payment processing
  2. Delivery and logistics
  3. Cloud hosting
  4. Analytics
  5. Crash reporting
  6. Customer support
  7. SMS/OTP services
  8. Push notifications
  9. Email communication
  10. Fraud prevention
  11. Technical infrastructure

These service providers may access information only to the extent reasonably necessary to perform services on our behalf and subject to applicable contractual or legal requirements.

6. Cookies and Similar Technologies

Our website or services may use cookies and similar technologies to:

  1. Maintain user sessions
  2. Remember preferences
  3. Improve website performance
  4. Understand how users interact with our services
  5. Improve security
  6. Provide relevant content and services

You may be able to control cookies through your browser settings.

7. Push Notifications

With your permission, Palvi Agrico may send push notifications relating to:

  1. Order confirmation
  2. Order status
  3. Delivery updates
  4. Payment updates
  5. Account activity
  6. Promotional offers
  7. Important service announcements

You can manage notification permissions through your device settings.

8. Marketing Communications

With your consent where required by applicable law, we may send promotional communications about:

  1. New agricultural products
  2. Discounts
  3. Offers
  4. Seasonal promotions
  5. New services
  6. Other relevant updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us.

Transactional and service-related communications may still be sent when necessary to provide services you have requested.

9. Data Sharing and Disclosure

We do not sell your personal information as a product.

We may disclose information when reasonably necessary to:

  1. Fulfill orders
  2. Process payments
  3. Deliver products
  4. Provide customer support
  5. Operate our application
  6. Protect against fraud or security threats
  7. Comply with legal obligations
  8. Respond to lawful government or regulatory requests
  9. Protect our rights, users, property, or services
  10. Complete a merger, acquisition, restructuring, or sale of business assets

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  1. Unauthorized access
  2. Loss
  3. Misuse
  4. Alteration
  5. Disclosure
  6. Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

  1. Providing our services
  2. Maintaining transaction records
  3. Resolving disputes
  4. Preventing fraud
  5. Meeting legal, accounting, tax, or regulatory requirements
  6. Enforcing our agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  1. Access your personal information
  2. Request correction of inaccurate information
  3. Request deletion of certain information
  4. Withdraw consent where applicable
  5. Opt out of certain marketing communications
  6. Request information about how your data is processed
  7. Raise a complaint regarding our handling of your information

To exercise applicable rights, please contact us using the contact details provided below.

13. Account Deletion

You may request deletion of your Palvi Agrico account and associated personal information.

Some information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, accounting, taxation, or other legal obligations.

To request account deletion, contact us at:

Email: [Your Privacy/Support Email]

Phone: [Your Contact Number]

If your app provides an in-app account deletion option, you may also submit the request directly through the application.

14. Children's Privacy

Palvi Agrico is not intended for children below the minimum age permitted under applicable law to independently use such services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

15. External Links

Our application or website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of those third parties before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  1. Changes in our services
  2. Changes in technology
  3. Changes in applicable laws
  4. Changes in our data practices

When we make significant changes, we may provide notice through the application, website, email, or other appropriate means.

The updated Privacy Policy will include a revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Palvi Agrico

Email: contact@palviconnect.com

Phone: 18008897311